British International Removals.
All Rights Reserved.

 

  

Please complete the following form to provide us
with feedback regarding your relocation

     
Client Name and Initials
 

Account Number:
(if applicable)

 
How did you find the way in which the switchboard was answered?
  





Was the sales representative punctual for his / her appointment?
  



Was the sales representative dressed in a presentable manner?
  



Was the sales representative friendly?
  



Did the sales representative answer all your questions in a satisfactory manner?
  



Was your quote received promptly?
  



Was the quote easy to understand?
  



On accepting your quote, did you receive confirmation that we have received your acceptance?
  



Did our operation's manager contact you the day prior to your removal to arrange times etc?
  



Did the packing team arrive on time?
  



Were the packing crew well presented?
  



Were the packing crew friendly?
  



Did the packing crew handle your goods in an the appropriate manner?
  



Did they wrap and pack your consignment according to your standards?
  



Did they have sufficient packing material for your job?
  



Did they walk through your home prior to leaving to check if all items had been uplifted?
  



Was the removal vehicle neat, clean and tidy?
  



Were you kept informed of shipping details?
  



Did our overseas agent contact you regarding delivery at destination?
  



Was the overseas agent professional and friendly?
  



Were the delivery dates at destination within acceptable time limits?
  



Were the delivery team presentable?
  



Were the delivery team friendly?
  



Did the delivery team handle your goods in an appropriate manner?
  



Did the delivery team place your goods in the respective rooms / areas?
  



Did they removal the packing material and take away the debris material?
  



OVERALL IMPRESSION OF BRITISH INTERNATIOANAL REMOVALS
  



OVERALL IMPRESSION OF OVERSEAS AGENT
  



Notes/ Requirements/ Comments